myCommNet Alert

What is myCommNet Alert?

A notification system for all NCC students, faculty, and staff.

myCommNet Alert is a notification system that delivers critical information to students, faculty and staff of the Connecticut Community Colleges in the event of an emergency. The system delivers emergency messages through automated text messaging, voice calls, and emails. Data rates may apply for text messages.

Enrollment in myCommNet Alert is automatic based on course enrollment or active employment at NCC.

  • The contact information you provide will only be used for this system. Contact information will not be shared for any commercial purposes.
  • myCommNet Alert will only be used for emergency and weather notifications, testing and maintenance of the system.
  • You will not receive spam through the myCommNet Alert system.

General Information

Who is myCommNet Alert’s service provider?

The Connecticut Community College System contracted with Everbridge, a global software company that provides enterprise software applications for critical notifications.

What format do phone numbers need to be entered in?

When entering in your phone numbers into the registration form they should be in the following format: 7601234567 (No parentheses or dashes).

What if my cellular phone number changes during the year?

You are responsible for keeping your account up-to-date. myCommNet Alert has no way of knowing if you are using a different cellular number unless you make changes to your account. To make a change follow the next FAQ answer below.

How do I update my alert contact information?

Login to myCommNet Alert.

Students – You may update your cell phone and personal email address. You may also opt-out of weather related alerts.
Staff and Faculty – You may update your cell phone. You may also opt-out of calls to your home phone.

Note: Other contact information such as home phone or college email must be changed through HR.

If I change my contact information at the college, will myCommNet Alert automatically update?

No, the alert system is not connected to any other systems at the college. You must update the Alert system separately. Continue to contact the college to update any student or employment records.

Can I opt-out from the system?

Not entirely.

Students – You may opt-out of weather alerts, but will still be notified of emergency alerts.
Staff and Faculty – you may only opt-out of receiving calls to your home phone, but otherwise weather and emergency alerts will always be sent out to your cell phone and email.

Will I be removed if I am not a currently registered student or I am no longer employed?

Not immediately. Lack of enrollment or termination of employment from the Connecticut Community College System will not result in your account being immediately deleted. Deletion from the system will occur automatically at the end of each semester. If you wish to be removed sooner, contact the IT Helpdesk at 203.857.6800 or helpdesk@norwalk.edu

When will you deactivate my subscription?

Your contact information will be removed from myCommNet Alert automatically at the end of each semester. If you will remain an active student, staff, or faculty, you will be re-enrolled at the start of the next semester.

Every 4 months, you will be prompted within myCommNet to review your contact information. Please confirm all contact methods are accurate to ensure delivery of notifications.

Messaging

What types of messages can I expect to see?

Weather alerts will announce either the closing of the college or a delayed opening.

Due to current weather conditions, the College will be closed today.

Emergency messages will be very short and direct. An sample message:

Emergency message from XX Community College. An evacuation has been ordered for (name of building). Leave the building at once. Check (college website) for updates.

How will I be contacted with a myCommNet Alert?

The system will automatically attempt to notify one method at a time. You will be alerted in the following order:

  1. Text message – sent to your cell phone
  2. Cell Phone – Automated call to your cell phone (If no answer, a voicemail will be left)
  3. Email – message to your email address
  4. Home phone – Automated call to your home phone (Unless you check the box ‘Do not call my Home Number’)Note: You may reply back with a ‘YES’ to the first attempt (the text message) to stop the subsequent attempts. The system will wait 2 minutes between each attempt in order to allow you to respond back.

I am not receiving alerts, or I used to receive alerts, but no longer. What do I do?

Previously, the system stored multiple contact methods, including primary and secondary cell phones, text message phones, emails, and home phones. This was recently simplified into just three methods: one cell phone for text and calls, one email, and one home phone. All other contact methods will not be used going forward.

Therefore, to ensure you will receive alerts, you should review your current myCommNet Alert contact information. Log into myCommNet with your NetID, click on the myCommNet Alert link and review your current contact information, including cell phone, email, and home phone.

Will myCommNet sell my e-mail address or phone numbers to an outside party?

No. The e-mail address and phone numbers entered into the system will only be used for emergency messages, testing and necessary maintenance.

Will myCommNet use the system for non-emergency communications, such as academic calendar reminders?

No. The system will only be used for emergency and weather related messages, testing and necessary maintenance.

Will I get spam through the system?

No. The system will only be used for emergency and weather related messages, testing and necessary maintenance.

Message Response

What action should I take if I do receive a myCommNet Alert?

In some instances, no immediate action is necessary other than to be aware of the situation. In other instances you may be directed to leave an area or to seek shelter. In either case, help spread the word by telling those around you what is happening.  Word-of-mouth is an important form of notification. Notifying others by word-of-mouth (rather than by phone) leaves more phone lines open for the system to utilize.

How should I respond or reply to myCommNet Alerts?

Emergency messages from myCommNet Alert do not require an acknowledgment. However, the system will attempt to contact you by the next available method if no response is received. Replying to the messages stops subsequent attempts to notify you.

As noted above, the message itself may contain some action items for you (to leave a certain building, for example, or to view the college web sites for additional information).

Privacy

How will my information be used?

The information you enter in myCommNet Alert will be kept completely confidential and will only be used for emergency and weather notifications.

Is this confidential?

You information and involvement in the notification is completely confidential. You information will never be shared and is only accessible by the Connecticut Community Colleges.

Cost

What are the costs?

myCommNet Alert is free of charge, however, any charges currently associated with your cell phone or other telecommunication service that you subscribe to will be applicable (i.e., when receiving text messages from myCommNet Alert). If you are charged for incoming text, those charges would apply and be levied by your service provider.

My cellular phone calling plan doesn’t cover text messages. Will I be billed to receive a text message?

If your calling plan doesn’t include text messaging, you will be billed by your provider for receiving a text message if you open it, in accordance with the terms of your cell phone plan. However, the cost is very low, usually around 10 cents per text message. myCommNet Alert will only use text messages for emergencies, maintenance and annual testing.