Information Technology

About to buy a new computer for classes?

Please review the CSCU Recommended technology page before you buy.

What We Do

The mission of the Information Technology (IT) Department is to provide the highest quality support possible to advance the instructional and community goals of Norwalk Community College. The IT Department provides a comprehensive variety of services supporting the use of technology in the educational process.

Working in collaboration with the faculty, staff, and student support, we seek to promote the effective integration of technology into teaching, as well as to provide support to promote the administrative and community functions of Norwalk Community College.

IT Help Desk

IT Help Desk Campus Presence

The College IT Help Desk is available for support calls, however the IT office (E319) is physically closed except as by appointment. All support tasks will be handled remotely via phone, email, or Teams.

However one or two staff will be available on campus each day to handle physical needs. All onsite activities are directed by the remote IT team. If a physical repair is required and social distancing can be maintained, the onsite staff will respond. If proper social distancing is a concern or not possible during a support visit, then repairs must be performed at a later time.

Please email helpdesk@norwalk.edu to open a ticket and receive assistance.

This email address is monitored during our normal operating hours of:

Monday – Friday: 8:30am – 6pm

The IT Help Desk is the primary contact for staff, faculty, and students for NCC technology issues that cannot be resolved using self-help methods. The Help Desk supports the technology that is provided in offices, classrooms, and labs on campus.

In the event you have a problem with a college-owned device, please call or email us. You will receive help over the phone, and if necessary, the Help Desk will dispatch a staff person to you as soon as possible. Each request is logged and tracked to ensure that issues are resolved in a timely fashion.

Onsite Help Desk

As of July 15, 2020

East Campus
Room 319
(Currently closed to walk-ins)

Phone
203.857.6800

Email
helpdesk@norwalk.edu
Please include NetID + Phone

Monday – Friday
8:30 AM – 6:00 PM

Sat – Sun
Closed

On Campus Computer Labs

Open Computer Labs

Two open computer labs are open to all students:

  • Baker Library Computer Lab – Library, East Campus
  • GE Computer Lab – CIT, West Campus

The labs are available throughout the day for internet browsing, research, writing papers, and any other classroom assignments.

NetID is required to log into these computers.

A lab monitor or library staff member is always on hand to offer technical assistance in these labs.

Computer Lab Rules

  • Students are required to logon to computers using their NetID and password.
  • Connecticut residents must show a photo ID to obtain a guest account to log on to the computers.
  • Lab computers are for academic homework and research use. Chat and games are not permitted. Students using them for chat or games will be asked to relinquish them for their proper use.
  • Academic use of the computers (homework and research) takes priority over casual use (email, browsing, etc.)
  • All cell phones and pagers should have their ringers turned off while in the lab. Take phone conversations outside.
  • Settings on the computers should not be changed.
  • Downloading software or the use of file sharing software to the computers is not allowed.
  • Students must have USB flash drives or online cloud services to save their work. Any student files saved to the computer will be lost upon reboot of the computer.

Open Lab Hours

The open labs are still closed during this time. Re-opening date for the labs has not yet been determined.

Monday – Thursday
8:30 AM – 4:30 PM

Friday – Sunday
Closed