IT and NetID Services

What We Do

The mission of the Information Technology (IT) Department is to provide the highest quality support possible to advance the instructional and community goals of Norwalk Community College. The IT Department provides a comprehensive variety of services supporting the use of technology in the educational process.

Working in collaboration with the faculty, staff, and student support, we seek to promote the effective integration of technology into teaching, as well as to provide support to promote the administrative and community functions of Norwalk Community College.

IT Help Desk

The IT Help Desk is the primary contact for staff, faculty, and students for NCC technology issues that cannot be resolved using self-help methods. The Help Desk supports the technology that is provided in offices, classrooms, and labs on campus.


In the event you have a computer problem, please call or email us. You will receive help over the phone, and if necessary, the Help Desk will dispatch a staff person to you as soon as possible. Each request is logged and tracked to ensure that issues are resolved in a timely fashion.

Help Desk Hours

Fall 2017

Monday – Thursday

8:30 AM – 7:45 PM


8:30 AM – 4:00 PM


9:00 AM – 12:30 PM



GE Open Computer Lab

Computers for student use are available in Norwalk Community College’s General Electric Open Computer Lab. It is located in the Center for Information Technology on the West Campus. These computers are available throughout the day for internet browsing, research, writing papers, and any other classroom assignments. The GE Open Lab houses 60 computers running the latest Microsoft Windows Operating System and Microsoft Office software suites.

Please note: a NetID is required to log into these computers.

A lab monitor is always on hand in the GE Open Lab to offer technical assistance.

In addition to the GE Open Lab, more computers for student use are also available in The Everett I.L. Baker Library on East Campus.

Computer Lab Rules

  • Students are required to logon to computers using their NetID and password.
  • Connecticut residents must show a photo ID to obtain a guest account to log on to the computers.
  • Lab computers are for academic homework and research use. Chat and games are NOT permitted. Students using them for chat or games will be asked to relinquish them for their proper use.
  • Academic use of the computers (homework and research) takes priority over casual use (email, browsing, etc.)
  • All cell phones and pagers should have their ringers turned off while in the lab. Take phone conversations outside.
  • Settings on the computers should not be changed.
  • Downloading of Software or the use of file sharing software to the computers is not allowed.
  • Students must have USB memory sticks to save their work. Any student files saved to the computer WILL BE LOST upon reboot of the computer.

Open Lab Hours

Normal Hours

Monday – Thursday
8:30 AM – 9:00 PM

9:00 AM – 2:00 PM

9:00 am – 1:00 pm


Special Hours
Spring Recess
March 13-19

Monday – Thursday
8:30 AM – 9:00 PM

9:00 AM – 2:00 PM

9:00 am – 1:00 pm


The Lab will be closed:
  • January 16
    MLK Jr. Day Observed
  • February 17 – 20
    Presidents’ Weekend
  • April 14-16
    Good Friday/Easter Holiday
  • May 18
  • May 19-30
  • May 29
    Memorial Day

Software available in the GE Open Lab

Available on all computers:
  • Microsoft Windows Operating System
  • Microsoft Office Suite (Access, Excel, InfoPath, OneNote, PowerPoint, Publisher, Visio, Word)
  • Kurzweil 3000
  • Southwestern Keyboarding Pro DELUXE
  • Pearson MyLab
  • Adobe Creative Cloud (Dreamweaver, Fireworks, Flash, Illustrator, InDesign, and Photoshop)
Available on a limited number of computers:
  • TOEFL Longman IBT
  • EDO
  • Quickbooks
  • MOSS
  • Visual Studio
  • Jxed, NEtbeans & JDK
  • MS SQL Server
  • Wakanda Studio
  • Cisco Packet Tracer
  • Phlebotomy Tutor