Information Technology

What We Do

The mission of the Information Technology (IT) Department is to provide the highest quality support possible to advance the instructional and community goals of Norwalk Community College. The IT Department provides a comprehensive variety of services supporting the use of technology in the educational process.

Working in collaboration with the faculty, staff, and student support, we seek to promote the effective integration of technology into teaching, as well as to provide support to promote the administrative and community functions of Norwalk Community College.

Need help with:

  • NetID Password
  • Blackboard
  • Office 365
  • Banner
  • myCommNet
  • Email

IT Help Desk

The IT Help Desk is the primary contact for staff, faculty, and students for NCC technology issues that cannot be resolved using self-help methods. The Help Desk supports the technology that is provided in offices, classrooms, and labs on campus.


In the event you have a computer problem, please call or email us. You will receive help over the phone, and if necessary, the Help Desk will dispatch a staff person to you as soon as possible. Each request is logged and tracked to ensure that issues are resolved in a timely fashion.

Help Desk Hours

Fall 2017

Monday – Thursday

8:30 AM – 7:45 PM


8:30 AM – 4:00 PM


9:00 AM – 12:30 PM



On Campus Computer Labs

Computer labs open to all students are available in two locations:

General Electric Open Computer Lab

Located in the Center for Information Technology on the West Campus.

Baker Library

Located on the East Campus.

Both labs are available throughout the day for internet browsing, research, writing papers, and any other classroom assignments.

Please note: a NetID is required to log into these computers.

A lab monitor or library staff member is always on hand to offer technical assistance in these labs.

Computer Lab Rules

  • Students are required to logon to computers using their NetID and password.
  • Connecticut residents must show a photo ID to obtain a guest account to log on to the computers.
  • Lab computers are for academic homework and research use. Chat and games are NOT permitted. Students using them for chat or games will be asked to relinquish them for their proper use.
  • Academic use of the computers (homework and research) takes priority over casual use (email, browsing, etc.)
  • All cell phones and pagers should have their ringers turned off while in the lab. Take phone conversations outside.
  • Settings on the computers should not be changed.
  • Downloading of Software or the use of file sharing software to the computers is not allowed.
  • Students must have USB memory sticks to save their work. Any student files saved to the computer WILL BE LOST upon reboot of the computer.

Open Lab Hours

Normal Hours

Monday – Thursday
8:30 AM – 9:00 PM

9:00 AM – 2:00 PM

9:00 am – 1:00 pm


Special Hours
Spring Recess
March 13-19

Monday – Thursday
8:30 AM – 9:00 PM

9:00 AM – 2:00 PM

9:00 am – 1:00 pm


The Lab will be closed:
  • MLK Jr. Day Observed
  • Presidents’ Weekend
  • Good Friday/Easter Holiday
  • Commencement
  • Spring Intersession
  • Memorial Day

Software available in the GE Open Lab

Available on all computers:
  • Microsoft Windows Operating System
  • Microsoft Office Suite (Access, Excel, InfoPath, OneNote, PowerPoint, Publisher, Visio, Word)
  • Kurzweil 3000
  • Southwestern Keyboarding Pro DELUXE
  • Pearson MyLab
  • Adobe Creative Cloud (Dreamweaver, Fireworks, Flash, Illustrator, InDesign, and Photoshop)
Available on a limited number of computers:
  • TOEFL Longman IBT
  • EDO
  • Quickbooks
  • MOSS
  • Visual Studio
  • Jxed, NEtbeans & JDK
  • MS SQL Server
  • Wakanda Studio
  • Cisco Packet Tracer
  • Phlebotomy Tutor