Interpersonal Communication Strategies

About this Course

Through a blend of interactive exercises, real-world scenarios, and theory, students will develop essential skills for effective communication in professional and personal relationships. From active listening techniques to conflict resolution strategies, this course empowers learners to navigate diverse social dynamics with confidence and empathy. Explore the nuances of verbal and nonverbal communication, discover the do’s and don’ts of speaking to groups both large and small, enhance your emotional intelligence, and cultivate meaningful connections that enrich both your professional and personal life.

This course is part of the Customer Service for Professionals Certificate.  Students may take this course as part of the certificate, or as a stand alone class.

Required courses for students seeking the certificate:

• Fundamentals of Customer Service
• Basics of Good Business Writing
• Interpersonal Communication Strategies

Course Details

Sections Offered