PTA Complaint Policy

Complaints regarding the program may be received by any staff or faculty member within the program. Staff and faculty are charged with attempting to resolve that complaint within their capabilities. If they are unable to resolve the complaint immediately, or it falls outside the scope of the person receiving the complaint, it should be brought to the attention of the program director.

Any serious complaint from any source shall be logged by the program director. The program director shall take complete information from the source of the complaint, and preside over the complaint until a solution is obtained and implemented. It shall be the policy of the program to swiftly implement solutions that benefit all parties whenever possible.

All facts and events with regard to the complaint shall be documented. The source of the complaint shall be offered the opportunity to complete a complaint form to describe the complaint in his or her own words. All staff and faculty are authorized to offer a complaint form to the source of the complaint. Completed forms must be given to the program director as soon as possible. The program director shall keep all complaint forms on file in a secure location.

Clinical Education Sites

Any complaint from a clinical education site may be received by any staff or faculty member, but must be brought to the attention of the ACCE and program director as soon as possible. The ACCE shall handle the complaint as outlined above.

Clinical sites shall be informed that their complaints will be taken seriously by the program and handled appropriately. Whenever possible, solutions that benefit all parties involved shall be the goal of all complaint resolutions.

Employers of Graduates

Any complaint from an employer of a graduate of the program may be received by any staff or faculty member, but must be brought to the attention of the program director as soon as possible. The program director shall handle the complaint as outlined above.

It shall be the policy of the program to periodically survey employers of graduates to gather information in accordance with CAPTE regulations. Staff or faculty involved in this process shall inquire as to whether employers of graduates have any complaints regarding the program.

The General Public

Any complaint from a member of the general public may be received by any staff or faculty member, but must be brought to the attention of the program director as soon as possible. The program director shall handle the complaint as outlined above.

Other Sources

Complaints received from sources other than the aforementioned groups shall be treated in the same general manner.

Please contact us at any time with regard to complaints about the PTA program.