Retail Customer Service and Sales Certificate
Are you considering a career in retail? Would you like to enhance your current position in retail with updated skills in customer service?
Learn how to engage the customer and be efficient at determining customer needs. With field research, classroom discussions, role-plays, and customer situation analyses, develop a strategy for managing conversations with different types of customers. After this 10-session course, you will have acquired critical skill sets for developing customer relationships through exceptional customer service that store management looks for in a store employee.
This certificate is designed to assist entry-level sales and service associates to learn valuable skills related to frontline work in retail (or any industry that values customer service and sales skills).
The Retail Customer Service and Sales Certificate provides an overview of the retail industry, understanding store operations, customer service skills, selling, and service – all of which enhance employability skills.
Upon successful completion of course requirements, students receive an NCC Retail Customer Service and Sales Certificate from Norwalk Community College. In addition, students sit for the National Professional Certification in Customer Service and Sales Exam offered by the National Retail Federation (NRF).
Registration for this class is $25 (scholarship value of $199) which will be refundable upon successful completion of the certification exam.
Textbooks and Exam Fee Included Students must attend all sessions in order to receive the NCC certificate.
The Certificate is funded by GGP and the Norwalk Community College Foundation.
Seating is limited; Priority registration is given to Norwalk residents.
For more information and to register
Sign up online
contact Lenisha Nathaniel | 203.857.7078
Reference the Retail Customer Service and Sales Certificate Program