Fundamentals of Customer Service

About this Course

In this course, we’ll focus on the crucial role of customers in any business. We’ll discuss strategies for retaining customers and understanding why they might be willing to pay more for your products or services. Rather than just offering a good product, we’ll delve into how providing a great customer experience can set your business apart. Through five two-hour sessions, we will practice verbal communication skills aimed at clearly expressing intentions, reaching mutually beneficial agreements, and persuasively demonstrating the benefits of choosing your business.

This course is part of the Customer Service for Professionals Certificate

Required courses:

  • Fundamentals of Customer Service
  • Basics of Good Business Writing
  • Interpersonal Communication Strategies

Courses can be taken individually as stand alone classes.

 







Course Details

Continuing Ed / Non-Credit
Tuition: $235
Subject: AOP 0100

Sections Offered

CRN: 80718
Location: W115
Type: Traditional
Instructor: Celia M. Batan, B.A. M.A. CPC
No. of Sessions: 4
09/10/2024 - 09/19/2024
5:30 pm - 8:00 pm
Tue, Thu