Customer Service for Health Care Professionals

About this Course

Customer Service in a medical setting has a unique set of challenges​, especially in these times of increased online, video, or telephone interactions. This course is designed to teach health care professionals how to meet these challenges and achieve service excellence. Content areas covered are Patient Bill of Rights, telephone etiquette, communication skills, working with a culturally diverse patient population, bedside manners, and managing job stress. Learn how to interview for your next job.

This course is required for completing certification programs in Phlebotomy and Dental Assistant. Students are required to attend all sessions.







Course Details

Continuing Ed / Non-Credit
Tuition: $159
Subject: HMED D5231

Sections Offered

Section: 01 CRN: 8051
Type: LRON
Instructor: Celia M. Batan, B.A. M.A. CPC
cbatan@norwalk.edu
No. of Sessions: 5
09/12/2022 - 09/26/2022
5:30 pm - 8:30 pm
Mon, Wed
Section: 02 CRN: 8052
Type: LRON
Instructor: Celia M. Batan, B.A. M.A. CPC
cbatan@norwalk.edu
No. of Sessions: 5
10/19/2022 - 11/16/2022
5:30 pm - 8:30 pm
Wed