Medical Office Specialist Certificate Program

Program Description

The Medical Office Specialist Certificate Program is designed to provide students with a comprehensive preparation in administrative office procedures within a health care environment. This  program offers students education in such skills as filing, billing procedures, appointment scheduling, insurance verification and pre-certification, current diagnostic and procedural coding. The course of study includes medical terminology, medical insurance, and medical coding. During the final phase of the program, students are placed in a health care setting for their Co-operative Education Work Experience, such as physicians' offices, hospital or health insurance agencies, or other potential sites of employment.

General Information

  • Students must achieve a minimum grade of C in all MED, BBG and CSA courses.


  1. One of the following:
    • HS Keyboarding with a C or better OR
    • a keyboarding class from another institution OR
    • A letter from an employer within the last 5 years indicating the student needed keyboarding skills to function at their job.

Program Outcomes

Upon successful completion of all program requirements, graduates will be able to:

  1. Function as competent entry-level Medical Office Specialist personnel in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains;
  2. Function safely and effectively as a Medical Office Specialist in allied health and medical settings such as physician's offices, hospitals, health care facilities and health insurance agencies;
  3. Carry out front office duties such as reception, insurance verification, posting payments and medical record maintenance;
  4. Communicate effectively with patients and colleagues using appropriate knowledge of psychology;
  5. Demonstrate appropriate interpersonal communication skills using both the written and spoken word; and
  6. Function within the legal and ethical standards as a Medical Office Specialist within the medical profession.