Follow the steps below to rest your NetID password if you have forgotten it or if your password has expired.
Please note: After five incorrect password entries you will be locked out of your account for a period of 30 minutes.
Please use the self-help kiosks that are located throughout the NCC campus. These kiosks will not retrieve your forgotten password, but will allow you to reset it. If you are not on-campus, or if you prefer, you may also reset your password online at http://supportcenter.ct.edu/NetID/pswdmenu.asp
Resetting your NetID password is a four-step process.
*Your Secret Question must be setup prior to resetting your password.
The process to reset your password is the same for both the self-help kiosks and the website.
Your Secret Question must be setup prior to resetting your password. Please take a minute to go to http://www.online.commnet.edu, login, and setup your Secret Question. You will have five (5) questions to choose from and answer. They are:
If you are unable to reset your password by using either the self-help kiosks or the website, you will need to visit the IT Helpdesk in room E319. This can only be done in person. Please bring a photo ID with you.